Return and refund policy

COMPANY BEHIND ShunyTone™
Brand Name
ShunyTone™
Website
shunytone.com
Legal Company Name
Shanghai Qiweiqi Network Technology Co., Ltd.
Business Address
Area A-01J, 2nd Floor, Building 7, No. 955 Liuxiang Road, Jiading District, Shanghai
Customer Support Email
service@shunytone.com
Operator & Owner

Owner: Li Yu

Operator: ShunyTone™ is owned operated by Shanghai Qiweiqi Network Technology Co., Ltd.

Phone Number：+86 17666404797

SHUNYTONE™ IS OPERATED BY

Shanghai Qiweiqi Network Technology Co., Ltd.

service@shunytone.com

CLEAR RETURNS. STRAIGHTFORWARD SUPPORT.

ShunyTone™ — Return Policy

Shanghai Qiweiqi Network Technology Co., Ltd. aims to provide a clear process for eligible ShunyTone™ return requests.

↩️ Return Eligibility

A product may qualify for return when it is returned in appropriate condition and meets the requirements communicated through the store and applicable consumer rules.

ITEMS SHOULD GENERALLY BE
✔ Unused unless inspection was reasonably necessary
✔ Complete with included components
✔ Free from avoidable damage
✔ Returned with relevant order information
📥 Starting a Return

Before sending an item back, customers should contact our Customer Care team.

RETURN SUPPORT
service@shunytone.com
Please include: Your order reference, the product involved, and the reason for your return request.

Our support team will review the information and provide the appropriate next steps where the request is eligible.

📦 Incorrect or Damaged Products

If an item arrives damaged, defective, or materially different from the ordered item, contact us with clear information and supporting images when helpful.

🚫 Return Limitations

A return may be declined where an item has been altered, misused, intentionally damaged, or returned in a condition inconsistent with normal inspection.

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Consumer Rights Notice

Nothing in this policy is intended to limit rights that cannot lawfully be excluded under applicable consumer law.